Client information

Privacy Policy

Effective October 21, 2026. These policies cover Palm Beach Premier Notary & Apostille, operated by Zachary Crump, and its appointment-confirmation SMS program.

Information we collect

When you contact us or request an appointment, we collect the information you provide, such as your name, callback number, requested service, appointment preferences, location, document and signer counts, and relevant apostille destination information. Our automated phone assistant processes your spoken responses to help prepare the request. Do not give the assistant identification numbers, payment details, passwords, or sensitive document contents.

How we use information

We use this information to respond to requests, check calendar availability, review appointment details, coordinate services, and send an appointment confirmation if you consent to SMS and the owner approves the appointment. An appointment request alone is not a confirmed booking.

SMS consent and sharing

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

We do not send promotional texts through this program. SMS consent is optional and is not required to request or receive services. We record your affirmative consent with your appointment request; providing a phone number alone does not grant permission to text.

Mobile phone numbers and messaging consent information are never sold, rented or disclosed to third parties or affiliates for advertising, marketing or promotional use. Service providers may process them only as needed to deliver and operate our communications.

Message frequency varies with your appointments. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Text consent is optional and is not a condition of receiving services.

Service providers

Service providers process information as needed to operate the service: Twilio handles calls, speech transcription, messaging and request storage; OpenAI processes conversation text for the automated assistant; Apple iCloud stores and checks calendar events; and our website hosting provider delivers these pages. These providers may process operational information under their own applicable policies. We may also disclose information when required by law.

Retention and security

Automated call-session records are configured to expire after 24 hours, and appointment-request storage records after 45 days. Calendar events, provider logs and any separately maintained business or notarial records may have different retention periods. Opt-out records are retained to respect your messaging preference. We restrict dashboard access and use encrypted connections, but no system provides an absolute security guarantee.

Website use

The website does not offer a public appointment-submission form. Hosting infrastructure may process standard technical information, such as IP addresses and request logs, to serve and protect the site.

Your choices and contact

Reply STOP to stop messages or HELP for assistance. For questions about your information or to request access, correction or deletion, call (561) 556-7334 and ask for the owner. Requests are subject to applicable recordkeeping obligations. See our Terms & Conditions for SMS details.

Policy changes

We will post changes on this page with an updated effective date.

Internal owner alerts

For separately authorized internal request alerts, we use the owner’s confirmed mobile number and retain the written consent in setup correspondence. Alerts include service and scheduling information and a protected dashboard link. Customer SMS consent is separate. The same SMS opt-out and marketing-sharing protections apply. See the SMS consent process.